Support

Need help?.

Pads not registering, a lesson feeling off, or a question about the unlock? Email me and I will help. One person reads every message.

Try this first

• 01 No controller? Use the on-screen pads PadCoach ships with a full 4x4 touch pad layout. Every lesson is playable with your fingers on the glass, no hardware required.
• 02 Controller not appearing Plug it in before you open PadCoach, then reopen the app. USB controllers need a powered Lightning or USB-C camera adapter. Bluetooth MIDI devices have to be paired in the system MIDI settings first.
• 03 Wrong device selected Open Settings, Controller, Manage controllers. It lists every MIDI source it can see, and lets you switch back to the touch pads at any time.
• 04 Hits reading early or late Bluetooth MIDI and some audio routes add delay. Settings, Playing, Latency nudges the judgment window from -50 ms to 200 ms, with a one-tap reset to zero.
• 05 Soft and hard hits grading oddly With a controller connected, Settings, Controller, Calibrate pads teaches the app your soft, medium and hard hits. Only the Drumming With Dynamics course grades them.
• 06 Restoring your unlock New phone, or reinstalled the app? Settings, Purchases, Restore purchases. The Lifetime Unlock is tied to your Apple Account, so there is nothing to buy twice.

What to include

• 01 Your device The iPhone or iPad model you are using, for example iPhone 15 Pro.
• 02 Your iOS version Found in Settings, General, About.
• 03 Your controller and how it connects The exact pad controller, and whether it is on USB through an adapter or on Bluetooth MIDI. Say so if you are using the on-screen pads instead.
• 04 Which lesson The course and lesson name, and the tempo you were on. Timing problems are usually specific to a spot in the curriculum.
• 05 What happened A clear description of what went wrong and what you expected instead, plus the steps that trigger it if you can find them.